World-class customer satisfaction /
Barsky, Jonathan D.
World-class customer satisfaction / Jonathan D. Barsky. - Boston : McGraw-Hill, 1995. - xviii, 229p ; 24 cm.
Includes index.
Open access.
0786301287
9418563
Consumer satisfaction--Case studies.
Customer services--Case studies.
World-class customer satisfaction / Jonathan D. Barsky. - Boston : McGraw-Hill, 1995. - xviii, 229p ; 24 cm.
Includes index.
Open access.
0786301287
9418563
Consumer satisfaction--Case studies.
Customer services--Case studies.