APA
Rampersad H. K., . (2000). Total quality management. Berlin: Springer.
Chicago
Rampersad Hubert K, . 2000. Total quality management. Berlin: Springer.
Harvard
Rampersad H. K., . (2000). Total quality management. Berlin: Springer.
MLA
Rampersad Hubert K, . Total quality management. Berlin: Springer. 2000.