Assessment of impact of selected quality management system elements on effectiveness in handling customer complaints in the water sector a case of Nairobi region, Kenya
Muoria, Mary Wangari
Assessment of impact of selected quality management system elements on effectiveness in handling customer complaints in the water sector a case of Nairobi region, Kenya by Mary Wangari Muoria - June 2018 - ix, 76 leaves ill. 30 cm.
A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Management) by Muoria, Mary Wangari, June 2018
Includes bibliographical references
Quality assurance--Water sector--Cas studies, Nairobi Kenya
Consumer complaints--Water sector--Nairobi, Kenya -- Thesis
Assessment of impact of selected quality management system elements on effectiveness in handling customer complaints in the water sector a case of Nairobi region, Kenya by Mary Wangari Muoria - June 2018 - ix, 76 leaves ill. 30 cm.
A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Management) by Muoria, Mary Wangari, June 2018
Includes bibliographical references
Quality assurance--Water sector--Cas studies, Nairobi Kenya
Consumer complaints--Water sector--Nairobi, Kenya -- Thesis