Office correspondence made easy : master the basics of business letters, memos, and e-mail for all occasions.

Office correspondence made easy : master the basics of business letters, memos, and e-mail for all occasions. - 1st ed. - New York : LearningExpress, c2008. - xi, 145 p. ; 26 cm.

Includes bibliographical references.

What's the difference? : letters and memos in the age of e-mail -- Writing made easy : quick cures for common writing problems -- A question of style : getting and keeping your readers' attention -- Announcements : now hear this! -- Complaints : keep it civil, see results -- Congratulations, get well greetings, and condolences : in good times and in bad -- Credit and collection : worth the effort -- Customer correspondence : spreading the word -- The job search : when the product is you -- Personnel matters : say it right -- References, recommendations, and introductions : making connections -- Replies : answering the mail -- Requests : the power to persuade -- Thank you : showing you care.

9781576856048 1576856046

1281350 QBI

2008000918


Commercial correspondence.
Business communication.

HF5721 / .O34 2008

651.7/4