Managing for quality and performance excellence/

Evans, James R. 1950-

Managing for quality and performance excellence/ James R. Evans, William M. Lindsay. - 7th ed. - Mason, OH : Thomson/South-Western, c2008. - 1 v. (various pagings) : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)

Previously published under title: The management and control of quality.

Includes bibliographical references and index.

9780324382273 (student ed.) 0324382278 (student ed.) 9780324646856 (instructor's ed.) 0324646852 (instructor's ed.)

2006939667


Quality control.
Total quality management.
Quality assurance.

TS156 / .E93 2008