Customer care practices influencing customer loyalty in Seventh-Day Adventist church's guest houses in Kenya

Mogaka, Elkanah Ombiro

Customer care practices influencing customer loyalty in Seventh-Day Adventist church's guest houses in Kenya by Elkanah Ombiro Mogaka - - December, 2018 - xi, 117 leaves ill. 30 cm.

A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Marketing and Management) by Mogaka, Elkanah Ombiro, December 2018

Includes bibliographical references




Customer care -- Seventh-day Adentist Church -- Kenya
Customers
Bed and breakfast accomodations -- Kenya -- Thesis