The influence of customer relationship management on customer retention among employees in selected institutions in Blantyre City, Malawi (Record no. 39766)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00884nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | - |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Banda, Serah |
| 245 ## - TITLE STATEMENT | |
| Title | The influence of customer relationship management on customer retention among employees in selected institutions in Blantyre City, Malawi |
| Statement of responsibility, etc. | by Serah Banda |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | University of Eastern Africa, Kenya |
| Date of publication, distribution, etc. | June 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 92 leaves |
| Other physical details | ill. |
| Dimensions | 30 cm. |
| 500 ## - GENERAL NOTE | |
| General note | A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton. In partial fulfillment for the Degree of Master of Business Administration (Marketing) by Band, Serah, June 2017 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references |
| 506 ## - RESTRICTIONS ON ACCESS NOTE | |
| Restriction of Access | Close Access |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical subject | Customer relations -- Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical subject | Customer relations -- customer retention -- Malawi -- Thesis |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | - |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | University of Eastern Africa, Baraton | Main Campus Library | Main Stack | 11.03.2020 | Bar HF 5415.5 .B36 2017 | 92514 | 11.03.2020 | 11.03.2020 | Books |