Jay, Ros. <br/><br/>
Smart things to know about customers / 
Ros Jay. 
 - Oxford :  Capstone,  1999. 
 - ix, 202p ;  21 cm. 
<br/><br/> Open access. 
<br/><br/><label>ISBN: </label>1841120375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Consumers.