TY  - BOOK
AU  - Dahlgaard,J.J.
AU  - Kristensen,Kai
AU  - Kanji,Gopal K.
TI  - Fundamentals of total quality management: process analysis and improvement 
SN  - 0412570602 (alk. paper)
AV  - HD62.15 .D33 1998
PY  - 1998///
CY  - London, New York
PB  - Chapman & Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -