Buttle, Francis. <br/><br/>
Customer relationship management :  concepts and technologies / 
Francis Buttle. 
 - 2nd ed. 
 - Amsterdam ; London :  Butterworth-Heinemann,  2009. 
 - xix, 500p. :  col., ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Customer relations--Management.