McKay, Mathew. <br/><br/>
Messages:  the communication skills book 
Mathey McKay, Martha Davis, Patrick Fanning 
 - 3rd ed. 
 - Oakland, CA  New Harbinger Publications  c2009 
 - vi, 358p  ill  23 cm 
<br/><br/> Includes bibliographical references (p. [347]-348) and index 
<br/><br/><label>ISBN: </label>9781572245921 
<br/><br/><label>LCCN: </label>2008052325 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication.