Muoria, Mary Wangari <br/><br/>
Assessment of impact of selected quality management system elements on effectiveness in handling customer complaints in the water sector  a case of Nairobi region, Kenya 
by Mary Wangari Muoria 
 -  June 2018 
 - ix, 76 leaves  ill.  30 cm. 
<br/><br/> <br/>A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Management) by Muoria, Mary Wangari, June 2018 
<br/><br/>Includes bibliographical references 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance--Water sector--Cas studies, Nairobi Kenya<br/>Consumer complaints--Water sector--Nairobi, Kenya -- Thesis