TY  - BOOK
AU  - Muoria, Mary Wangari
AU  - -
TI  - Assessment of impact of selected quality management system elements on effectiveness in handling customer complaints in the water sector: a case of Nairobi region, Kenya
SN  - -
PY  - 2018///
KW  - Quality assurance
KW  - Water sector
KW  - Cas studies, Nairobi Kenya
KW  - Consumer complaints
KW  - Nairobi, Kenya -- Thesis
N1  - 
A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Management) by Muoria, Mary Wangari, June 2018; Includes bibliographical references
ER  -