Office correspondence made easy :  master the basics of business letters, memos, and e-mail for all occasions. 

 - 1st ed. 
 - New York :  LearningExpress,  c2008. 
 - xi, 145 p. ;  26 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>What's the difference? : letters and memos in the age of e-mail -- Writing made easy : quick cures for common writing problems -- A question of style : getting and keeping your readers' attention -- Announcements : now hear this! -- Complaints : keep it civil, see results -- Congratulations, get well greetings, and condolences : in good times and in bad -- Credit and collection : worth the effort -- Customer correspondence : spreading the word -- The job search : when the product is you -- Personnel matters : say it right -- References, recommendations, and introductions : making connections -- Replies : answering the mail -- Requests : the power to persuade -- Thank you : showing you care. 
<br/><br/><label>ISBN: </label>9781576856048 1576856046 
<br/><br/><label>Source: </label>1281350  QBI 
<br/><br/><label>LCCN: </label>2008000918 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HF5721  / .O34 2008 
<br/><br/><label>Dewey Class. No.: </label>651.7/4