TY  - BOOK
ED  - LearningExpress (Organization)
TI  - Office correspondence made easy: master the basics of business letters, memos, and e-mail for all occasions
SN  - 9781576856048
AV  - HF5721 .O34 2008
U1  - 651.7/4 22
PY  - 2008///
CY  - New York
PB  - LearningExpress
KW  - Commercial correspondence
KW  - Business communication
N1  - Includes bibliographical references; What's the difference? : letters and memos in the age of e-mail -- Writing made easy : quick cures for common writing problems -- A question of style : getting and keeping your readers' attention -- Announcements : now hear this! -- Complaints : keep it civil, see results -- Congratulations, get well greetings, and condolences : in good times and in bad -- Credit and collection : worth the effort -- Customer correspondence : spreading the word -- The job search : when the product is you -- Personnel matters : say it right -- References, recommendations, and introductions : making connections -- Replies : answering the mail -- Requests : the power to persuade -- Thank you : showing you care
UR  - http://www.loc.gov/catdir/toc/ecip088/2008000918.html
ER  -