Piercy, Nigel. <br/><br/>
Strategic customer management :  strategizing the sales organization / 
Nigel F. Piercy and Nikala Lane. 
 - Oxford ;  New York :  Oxford University Press,  2009. 
 - xvi, 321 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780199544509 0199544506 
<br/><br/><label>LCCN: </label>2008046091 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P54 2009 
<br/><br/><label>Dewey Class. No.: </label>658.8/12