TY  - BOOK
AU  - Piercy,Nigel
AU  - Lane,Nikala
TI  - Strategic customer management: strategizing the sales organization 
SN  - 9780199544509
AV  - HF5415.5 .P54 2009
U1  - 658.8/12 22
PY  - 2009///
CY  - Oxford, New York
PB  - Oxford University Press
KW  - Customer relations
KW  - Management
KW  - Customer services
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0912/2008046091-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0912/2008046091-d.html
ER  -