TY - BOOK AU - Mogaka, Elkanah Ombiro AU - - TI - Customer care practices influencing customer loyalty in Seventh-Day Adventist church's guest houses in Kenya PY - 2018/// CY - - PB - - KW - Customer care -- Seventh-day Adentist Church -- Kenya KW - Customers KW - Bed and breakfast accomodations -- Kenya -- Thesis N1 - A thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton in partial fulfillment of the requirements for the Degree of Master of Business Administration (Marketing and Management) by Mogaka, Elkanah Ombiro, December 2018; Includes bibliographical references ER -