Includes bibliographical references (p. 323-329) and index.

Secure thy workplace! -- Managing threats and workplace violence -- Threat and violence response model -- Negligent hiring and the role of human resources -- Crisis prevention objectives diagram -- Managing health crises : pandemics and viruses-- Stormy weather : Katrina, earthquakes, floods, and tsunamis -- Industrial and environmental disasters -- Terrorism : when "their" problem becomes your nightmare -- Sabotage : the undisclosed crime -- Communicating when it's code red -- Crisis prevention and response : picking an consultant -- They did it right : the crisis-ready company -- Lessons from history -- Assessing your crisis risk : overview -- The two-phase crisis coach -- Crisis response and recovery : the 40-page plan -- Ten pillars of business continuity -- Closing thoughts.