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Operation management : operations management: concepts and situations / Richard J. schonberger and Edward M.Knod. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Homewood : Irwin, 1991
Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: TS 155 .S3244 1991.

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2.
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Operation management : improving customer service / Richard J. schonberger and Edward M.Knod. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Homewood : Irwin, 1991
Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: TS 155 .S3244 1991.

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