000 | 01166nam a2200325 a 4500 | ||
---|---|---|---|
001 | rea00027336 | ||
005 | 20190703233531.0 | ||
008 | s1994 xxu e 000 0 eng d | ||
010 | _a 3944851 | ||
020 | _a0939246414 | ||
035 | _z52059 | ||
039 |
_a27332 _cTLC |
||
100 | 1 | _aBernard, William. | |
245 | 1 | 4 |
_aThe innovation edge : _bcreating strategic breakthroughs using the voice of the customer / _cWilliam Bernard and Thomas F. Wallace. |
260 |
_aEssex Junction, VT : _bOmneno, _c1994. |
||
300 |
_axii, 180 p. : _bill. ; _c23 cm. |
||
440 | 0 | _aExecutive breakthough series | |
504 | _aIncludes bibliographical references and index. | ||
506 | _aOpen. | ||
650 | 0 |
_aCustomer services _xManagement. |
|
650 | 0 | _aConsumer satisfaction. | |
650 | 0 | _aOrganizational effectiveness. | |
650 | 0 | _aCreative ability in business. | |
700 | 1 | _aWallace, Thomas F. , jt. author. | |
949 |
_aBMAIN _cHF5415.5 _d.B368 1994 c1 _g52059 _5N |
||
949 |
_aBMAIN _cHF5415.5 _d.B368 1994 c2 _g52060 _5N |
||
961 | _t1 | ||
999 |
_c13909 _d13909 |