000 01166nam a2200325 a 4500
001 rea00027336
005 20190703233531.0
008 s1994 xxu e 000 0 eng d
010 _a 3944851
020 _a0939246414
035 _z52059
039 _a27332
_cTLC
100 1 _aBernard, William.
245 1 4 _aThe innovation edge :
_bcreating strategic breakthroughs using the voice of the customer /
_cWilliam Bernard and Thomas F. Wallace.
260 _aEssex Junction, VT :
_bOmneno,
_c1994.
300 _axii, 180 p. :
_bill. ;
_c23 cm.
440 0 _aExecutive breakthough series
504 _aIncludes bibliographical references and index.
506 _aOpen.
650 0 _aCustomer services
_xManagement.
650 0 _aConsumer satisfaction.
650 0 _aOrganizational effectiveness.
650 0 _aCreative ability in business.
700 1 _aWallace, Thomas F. , jt. author.
949 _aBMAIN
_cHF5415.5
_d.B368 1994 c1
_g52059
_5N
949 _aBMAIN
_cHF5415.5
_d.B368 1994 c2
_g52060
_5N
961 _t1
999 _c13909
_d13909