| 000 | 01166nam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | rea00027336 | ||
| 005 | 20190703233531.0 | ||
| 008 | s1994 xxu e 000 0 eng d | ||
| 010 | _a 3944851 | ||
| 020 | _a0939246414 | ||
| 035 | _z52059 | ||
| 039 |
_a27332 _cTLC |
||
| 100 | 1 | _aBernard, William. | |
| 245 | 1 | 4 |
_aThe innovation edge : _bcreating strategic breakthroughs using the voice of the customer / _cWilliam Bernard and Thomas F. Wallace. |
| 260 |
_aEssex Junction, VT : _bOmneno, _c1994. |
||
| 300 |
_axii, 180 p. : _bill. ; _c23 cm. |
||
| 440 | 0 | _aExecutive breakthough series | |
| 504 | _aIncludes bibliographical references and index. | ||
| 506 | _aOpen. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aOrganizational effectiveness. | |
| 650 | 0 | _aCreative ability in business. | |
| 700 | 1 | _aWallace, Thomas F. , jt. author. | |
| 949 |
_aBMAIN _cHF5415.5 _d.B368 1994 c1 _g52059 _5N |
||
| 949 |
_aBMAIN _cHF5415.5 _d.B368 1994 c2 _g52060 _5N |
||
| 961 | _t1 | ||
| 999 |
_c13909 _d13909 |
||