000 00660nam a2200241 a 4500
001 rea00030653
005 20190703234048.0
008 s1999 e 001 0 eng d
020 _a1841120375
035 _z56555
039 _a30648
_cTLC
100 1 _aJay, Ros.
245 1 0 _aSmart things to know about customers /
_cRos Jay.
260 _aOxford :
_bCapstone,
_c1999.
300 _aix, 202p ;
_c21 cm.
506 _aOpen access.
650 0 _aCustomer relations.
650 0 _aCustomer services.
650 0 _aConsumers.
949 _aBMAIN
_cHF5415.5
_d.J69 1999
_g56555
_5N
961 _t1
999 _c14411
_d14411