| 000 | 00984nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | rea00030737 | ||
| 005 | 20190703234917.0 | ||
| 008 | s1995 mau e 001 0 eng d | ||
| 010 | _a 9418563 | ||
| 020 | _a0786301287 | ||
| 035 | _z56686 | ||
| 039 |
_a30732 _cTLC |
||
| 100 | 1 | _aBarsky, Jonathan D. | |
| 245 | 1 | 0 |
_aWorld-class customer satisfaction / _cJonathan D. Barsky. |
| 260 |
_aBoston : _bMcGraw-Hill, _c1995. |
||
| 300 |
_axviii, 229p ; _c24 cm. |
||
| 504 | _aIncludes index. | ||
| 506 | _aOpen access. | ||
| 650 | 0 |
_aConsumer satisfaction _vCase studies. |
|
| 650 | 0 |
_aCustomer services _vCase studies. |
|
| 949 |
_aBMAIN _cHF5415.5 _d.B37 1995 c2 _g56686 _5N |
||
| 949 |
_aBMAIN _cHF5415.5 _d.B37 1995 c1 _g56687 _5N |
||
| 949 |
_aEMAIN _cHF5415.5 _d.B37 1995 c.3 _g69346 _5N |
||
| 961 | _t1 | ||
| 999 |
_c15212 _d15212 |
||