| 000 | 00884nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c39766 _d39766 |
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| 003 | OSt | ||
| 020 | _a- | ||
| 100 | _aBanda, Serah | ||
| 245 |
_aThe influence of customer relationship management on customer retention among employees in selected institutions in Blantyre City, Malawi _cby Serah Banda |
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| 260 |
_aUniversity of Eastern Africa, Kenya _cJune 2017 |
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| 300 |
_ax, 92 leaves _bill. _c30 cm. |
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| 500 | _aA thesis submitted to the Department of Management School of Business University of Eastern Africa, Baraton. In partial fulfillment for the Degree of Master of Business Administration (Marketing) by Band, Serah, June 2017 | ||
| 504 | _aIncludes bibliographical references | ||
| 506 | _gClose Access | ||
| 650 | _a Customer relations -- Management. | ||
| 650 | _a Customer relations -- customer retention -- Malawi -- Thesis | ||
| 700 | _a- | ||
| 942 |
_2lcc _cBK |
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