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	1.	Image from Amazon.com	Personal selling : achieving customer satisfaction and loyalty / Rolph E. Anderson, Alan J. Dubinsky. by Anderson, Rolph E Dubinsky, Alan J. jt. author Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston : Houghton Mifflin, 2004 Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: HF 5438.25 .A524 2004. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Smart things to know about customers / Ros Jay. by Jay, Ros Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Oxford : Capstone, 1999 Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: HF 5415.5 .J69 1999. Place hold Save to lists Add to cart (remove)
	3.	Image from Amazon.com	Customer relationship management : a global perspective / by Gerhard Raab ... [et al.]. by Raab, Gerhard Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008 Availability: Items available for loan: University of Eastern Africa, Baraton (3)Call number: HF 5415.5 .C83625 2008 c.1, ... Place hold Save to lists Add to cart (remove)
	4.	Image from Amazon.com	Employees first, customers second : turning conventional management upside down / Vineet Nayar. by Nayar, Vineet Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston, Mass. : Harvard Business Press, c2010 Other title: Employees 1st Availability: Items available for loan: University of Eastern Africa, Baraton (2)Call number: HD 5650 .N375 2010 c.2, ... Place hold Save to lists Add to cart (remove)
	5.	Image from Amazon.com	Customer relationship management : concepts and technologies / Francis Buttle. by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Amsterdam ; London : Butterworth-Heinemann, 2009 Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: HF 5415.5 .B87 2009. Place hold Save to lists Add to cart (remove)
	6.		The influence of customer relationship management on customer retention among employees in selected institutions in Blantyre City, Malawi by Serah Banda by Banda, Serah - Material type: Text Publication details: University of Eastern Africa, Kenya June 2017 Availability: Items available for loan: University of Eastern Africa, Baraton (1)Call number: Bar HF 5415.5 .B36 2017. Place hold Save to lists Add to cart (remove)
	7.	Image from Amazon.com	Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane. by Piercy, Nigel Lane, Nikala Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; New York : Oxford University Press, 2009 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: University of Eastern Africa, Baraton (6)Call number: HF5415.5.P54 2009, ... Place hold Save to lists Add to cart (remove)