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Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By: Contributor(s): Material type: TextTextPublication details: Boston : Harvard Business School Press, c2004.Description: xviii, 454 p. : ill. ; 24 cmISBN:
  • 1591391342 (alk. paper)
Subject(s): DDC classification:
  • 658.4/012 22
LOC classification:
  • HD30.28 .K35443 2004
Online resources:
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
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Holdings
Item type Current library Home library Shelving location Call number Status Barcode
Books Books Main Campus Library University of Eastern Africa, Baraton Main Stack HD 30.28 .K35443 2004 c.1 (Browse shelf(Opens below)) Available 75042
Books Books Main Campus Library University of Eastern Africa, Baraton Main Stack HD 30.28 .K35443 2004 c.2 (Browse shelf(Opens below)) Available 75043

Includes bibliographical references and index.

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.

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